Please note that orders outside of the UK are subject to a delivery surcharge. The surcharge will be calculated on a per item basis. Please email us at sales@newstreetmusic.co.uk for details.

All New Street Music prices are inclusive of VAT.

If you decide that you do not wish to proceed with your order prior to dispatch we must be informed in writing, preferably by email. As per the Distance and Selling Regulations Act, cancellations cannot be accepted over the phone. Your cancellation will be confirmed by email after receiving your request. Please be advised that if you do not receive an email confirmation from us within 24 hours please ring 0151 422 9204 to confirm.

All products listed for sale on newstreetmusic.co.uk are stocked at our shop  and supplied to us by the manufacturers OFFICIAL UK distributor. Our stock management system ensures that we keep certain levels of stock available at all times. On occasions due to particular demand for products we may temporarily run out of stock. We will of course alert you if any delay may occur. We do pride ourselves on dispatching most orders within 24 hours of receiving payment. For specific times please do not hesitate in calling or emailing us. If you have any questions do please call us at the store 0151 422 9204.

All guitars dispatched by newstreetmusic.co.uk are thoroughly checked before shipping.  With all backorders we will notify you of estimated delivery dates and keep you constantly informed.
All small items less than 2kg are dispatched using Royal Mail 1st Class Delivery. Delivery times for these products are generally 1-3 working days from the date of dispatch. If your order has not been received 7 working days after the date of dispatch please call our store on 0151 422 9204 and we will trace the whereabouts of your order.
All large or expensive items are shipped via Courier.

Defective or Incorrectly Supplied Goods - Valid only for 7 days following date of receipt.

Email our Returns Department to request a Returns Form. This form must then be printed and included within the product packaging of your return. Items that are returned without prior notification cannot be refunded under this policy.

Then, return the goods in either their original packaging or enough protection to ensure safe delivery to;
Returns Department
New Street Music
30a Albert Square
Widnes
Cheshire
WA8 6JW

Upon receipt of your returned goods you may either receive a replacement or receive a full refund back to your payment credit/debit card. This can take up to 14 days to be processed.

We (New Street Music) reserve the right to refund your account if any of the following conditions are not met
- The goods are returned in a perfect and re-sellable condition
- All packaging and related materials are included (eg. Warranty Cards, Instructions, Polystyrene packaging)
- The goods have been adequately packaged for return (please call if you have any pre-dispatch enquiries).
- The goods supplied do not include in any form of copyrighted materials. This includes; DVDs, CDs, Multimedia CDs (i.e. Line6 Guitar Port software etc), Harmonicas, Recorders, any other instruments played with the mouth, Microphones unless they are returned in their original and untampered with seals.

If the returned goods are returned based on the areas listed above we reserve the right to return the goods to you and recover costs of carriage.
New Street Music adhere strictly to the Office of Fair Trading Legislatives that can be found by clicking here ;


Faulty Goods Covered by the Manufacturers Warranty;
Email our Returns Department to request a individual returns number. Items that are returned without prior notification cannot be refunded under this policy.

Then, return the goods in either their original packaging or enough protection to ensure safe delivery to;
Returns Department
New Street Music
30a Albert Square
Widnes
Cheshire
WA8 6JW

For goods under 1kg we request that you use the Royal Mail Recorded Delivery service. Orders weighing over 1kg should be sent using a recommended UK courier service (Parcelforce, Business Post, DHL,UK Mail). Please call if you require further suggestions.

Postage charges for faulty or incorrect items will be refunded up to a total of £2.00 for returns under 1kg and for £10 for returns over 1kg. Please do not use standard Post Office arranged Royal Mail Delivery for any items weighing over 1kg as we will not refund over the £2.00 limit.

All return postal and courier charges are the responsibility of the customer. Once received back, New Street Music will either repair or replace the goods at New Street Musics discretion. Faulty items will be returned back to the customer free of charge, non-faulty items will be charged and returned to the customer at the following rates: For goods under 1kg - £2.00 For goods >1kg to UK mainland addresses -- £10.00
Please call ahead to confirm courier costs for non-mainland addresses.